Unique British Gifts Delivery Policy

General
Each product you buy will be individually hand-crafted for you by one of our master craftspeople. We're not a supermarket or large department store that holds lots of mass-produced stock! As such, whilst we don't guarantee next day delivery on all products, we do guarantee that the product you receive will be high quality, unique and individually made - in short, well worth waiting for!

Delivery Charges
We will deliver your Unique British Gifts to just about anywhere in the world by Royal Mail. By each product, you will see its carriage charge band. Click the "more details" link next to this and a box will pop up to show you the delivery cost of that product to some of our most popular delivery destinations. The delivery charge is added to your order at checkout when you specify your delivery address. Carriage costs are calculated on the total weight of your shipment. Please note that carriage costs for shipments above 30kg (66lb) will be quoted separately.

In the majority of cases, goods are sent by a "signed for" method to ensure your goods arrive promptly and safely.

Delivery Times
Each product will have an approximate delivery time denoted in its description. This is a guide to the maximum time you should allow for the goods to arrive. In the unlikely event that, for any reason, we cannot deliver the product within the time shown, we will notify you by e-mail to inform you. You will then have the option to accept the product with a new delivery time or to cancel the order and receive a full, unequivocal refund.

Next Day Delivery (UK only)
Many items are shown as available for delivery the next day by 1PM. Orders received by Noon Monday to Thursday will be eligible for this service. Orders placed on  a Friday for such an item will be sent for Monday delivery. Orders placed on a Saturday or Sunday will be despatched on Monday for arrival on Tuesday.

Customs/Import Duty
When ordering goods from Unique British Gifts for delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Unique British Gifts, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.