Unique British Gifts Returns Policy

We understand that occasionally customers wish to return products to us and we are happy to meet our obligations to refund or exchange according to our policy below. However, we would ask you to remember that the product you order will have been lovingly & individually handcrafted specifically for you by a small and dedicated producer and not simply picked from a mass of disposable products in a huge warehouse. We hope that your appreciation of this will enable us to keep our returns to these small producers to a minimum. Many thanks for your understanding.

General
Before returning any goods, please e-mail returns@uniquebritshgifts.com, quoting your order number and reason for returning the goods and wait for a returns authorisation code and returns delivery address details.

When you send your item back to us with your code, we'll process the returned item then notify you via e-mail of your refund or exchange. For refunds, you can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return.

If you change your mind and want to return the goods
If the goods have been delivered and you decide you do not want to keep them, you MUST inform us of your intention to return them to us within 7 days of receipt of the goods by e-mail to returns@uniquebritshgifts.com, quoting your order number, for us to issue an authorisation code. The cost and method of returning the goods to us must be borne/arranged by you and the item must be back with us within 14 days of purchase, unused, undamaged, in its original condition and packaging. Any items returned to us which fail to comply with the above may affect our ability to issue a full refund. Please see "Exceptions" below.

We will refund the cost of the item (less our carriage costs) in the same form of payment originally used for purchase within 30 days of our receiving your return

Returning Incorrect Goods
If we've somehow sent you an incorrect item, e-mail to returns@uniquebritshgifts.com, quoting your order number for a returns authorisation code and returns delivery address details. Then send the incorrect item back to us and we will refund the price you paid for the item and your carriage cost (if you insert proof of this cost inside the package). Please see "Exceptions" below.

Returning Damaged or Defective Goods

• If the goods were damaged in transit
  If you take delivery of a Unique British Gifts package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange, providing you notify us of such damage within 7 days of receipt of the goods. Please e-mail returns@uniquebritshgifts.com, quoting your order number for a returns authorisation code and returns delivery address details.

• If the item is defective
  If you take delivery of a Unique British Gifts and discover the item(s) to be defective in any way, you can return the item(s) to us within 30 days of receipt for exchange, providing you notify us of any defect within 7 days of receipt of the goods. Please e-mail returns@uniquebritshgifts.com, quoting your order number for a returns authorisation code and returns delivery address details.

Exceptions
Each HMS Victory Oak Pen is a numbered limited edition, accompanied with an individually numbered Certificate of Provenance. As such, it may be returned only if the pen mechanics are proved to be defective. In this instance, the mechanics will be replaced and the original pen returned.

Any item customised to your own specification cannot be returned for any reason, save for a manufacturing fault. Trafalgar 2 pens will be etched with the name exactly as supplied by the customer. Spelling errors will be the responsibility of the customer and will not warrant replacement.

Your Statutory Rights
Your rights to return goods are protected by The Consumer Protection (Distance Selling) Regulations 2000, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm